Sue is new to working in a hospital kitchen. Her job is to prepare the food trays for the patients. She does not understand spoken or written English. How can her supervisor give her written instructions to better understand the mealtime menu?
The supervisor must give Sue instructions in her native language.
Native language is obviously best. Also, pictures. Pictures help people understand.
To give Sue written instructions to better understand the mealtime menu, her supervisor can follow these steps:
1. Visual aids: Utilize visual aids such as pictures or diagrams to represent different food items, ingredients, and portion sizes. This will help Sue associate the written words with the actual items and make it easier for her to understand.
2. Simplify the language: Use simple and concise language to describe the menu items. Avoid complex sentences or words that may be difficult for Sue to understand as a non-English speaker.
3. Translations: Provide translations of key words or phrases in Sue's native language. This can be done by utilizing translation apps, dictionaries, or bilingual staff members who can assist in translating the menu into Sue's language.
4. Multilingual labels: Place multilingual labels on the food items or ingredients whenever possible. This will help Sue identify and understand what each item is and the role it plays in the meal.
5. Visual menus: Create visual menus by using pictures or icons to represent different meals. This will give Sue a clear visual reference to understand the options available to patients.
6. One-on-one training: Offer personal training sessions to Sue, demonstrating how to prepare and assemble each food tray. This hands-on approach can be effective in ensuring she understands the instructions correctly.
7. Written summaries: Provide Sue with written summaries or notes that highlight the main points of her job responsibilities. This can serve as a reference guide for her to consult whenever she needs clarification.
By implementing these strategies, Sue's supervisor can provide her with clear and accessible written instructions, enabling her to better understand the mealtime menu and perform her job duties effectively.