This is an assignment due Wednesday.
I NEED HELP!!
You purchase an Aqua Delux Aquarium,
Model D978,from Fish Emporium,899 Wilon
Lane,Forest River,ND 58233,for $325 in
cash at a July clearance sale.
A sign by the cash register says that all sales are final and no returns or
exchanges will be made.
Mark, the sales associate,assures you
that there is nothing wrong with the
aquarium. Mark states that the aquarium
is on sale because the manufacturer is
discontuning that model and introducing
a new one. You take the aquarium home
and set it up according to the instructions,but the aquarium leaks and
there appears to be no way to stop the
leak. You are to write a persuasive claim letter to the manager of the
Fish Emporium asking for your money back. You have the original copy of your sales receipt,which is marked paid in full.
Can someone please help me with this?
Your complaint needs to be centered around the fact that you were given incorrect information by the sales associate. It is very much like false advertisement.
If this is an actual situation and the manager does not refund your money or give you a suitable replacement, you can threaten take this to a TV station that looks into unjust situations like this. In the Phoenix area, it is "Channel 3 on your side."
However, you need to be assertive. These sites might help:
http://www.members.cox.net/dagershaw/lol/assertive.htm
http://www.members.cox.net/dagershaw/lol/assertive2.htm
I hope this helps. Good luck. Thanks for asking.
To write a persuasive claim letter to the manager of the Fish Emporium, here are the steps you can follow:
1. Start with a polite and professional salutation, such as "Dear Manager" or "To Whom It May Concern."
2. Begin the letter by stating the purpose of your letter and providing a brief introduction about the situation. For example, you can mention that you recently purchased an Aqua Delux Aquarium (Model D978) from Fish Emporium during a clearance sale.
3. Clearly state the problem you encountered with the product. In this case, explain that the aquarium leaks and there seems to be no way to stop the leak. Emphasize that you followed the instructions accurately, but the aquarium is still defective.
4. Explain that you were provided with incorrect information by the sales associate, Mark. Mention that Mark assured you there was nothing wrong with the aquarium and that it was on sale due to the manufacturer discontinuing the model. Highlight that such misleading information led you to purchase the product.
5. Attach a copy of the original sales receipt as evidence of purchase. Mention that the receipt is marked as "paid in full" to strengthen your case.
6. State your desired resolution. In this case, request a full refund of the $325 that you paid in cash. Remind the manager that all sales were final and no returns or exchanges were allowed, but these circumstances warrant an exception.
7. Express your disappointment and frustration in a calm and assertive manner. Explain how you have taken the time to set up the aquarium according to the instructions and the disappointment you experienced when it started leaking.
8. Close the letter by expressing your hope for a prompt resolution and thanking the manager for their attention to the matter.
9. Remember to sign the letter and provide your contact information, including your address, phone number, and email address.
Writing a persuasive claim letter requires a careful balance of assertiveness and professionalism. By clearly explaining the issue and providing evidence of purchase and false information given, your letter will have a stronger impact.